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BROADBAND PROBLEMS - INFORMATION AND HELP

"Village Broadband Upgrade.

I have been in regular contact with Oxford Better Broadband regarding unexpected problems Openreach have encountered. Parts of the village network from Monks Mead down The Street towards West End including lower properties in Church Lane are being improved.

To improve broadband speeds, a new technical approach is being used which includes migrating ports across from Box P4 to Box P29. We are the first of a planned 100 similar installations in the county. Over the past two weeks, 40 of the 60 circuits have been successful. Hence some 20 households have suffered and possibly are still experiencing a variety of problems.

Openreach are very much on the case trying firstly to restore the old service, and then to prepare for another phase of migration to a faster service.

To complete the upgrade, further planned engineering works-PEW are planned for week commencing 13th November. This should mean that higher speeds will then be available.

So, in the meantime, normal services should have been restored to everyone, possibly only at a low speed such as 2 Mb/s.

However if anyone has no internet access at all, I have an email address whereby they can contact a specific Customer Service Manager. Please contact me- ericdore73@gmail.com. Iíll happily do my best to forward your situation. But please, only if you have no connection. We can all just have a moan!"

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